Basics
Get Started with Pueblo
A practical walkthrough for setting up your first client, adding contacts, using the journal, and relying on search instead of over-structuring.
SUPPORT
Pueblo CRM Support
Help with Pueblo CRM on iPhone and Mac.
CONTACT
Get help from our team
We support Pueblo CRM as an Apple-native experience designed to feel at home across iPhone, iPad, and Mac.
Primary support: support@pueblocrm.com
Response time: 1–2 business days
If possible, include screenshots or a short screen recording so we can diagnose faster.
QUICK TROUBLESHOOTING
Try these steps first
- Ensure you are signed into iCloud on all devices.
- Ensure iCloud Drive is enabled.
- Update to the latest Pueblo CRM build (TestFlight or App Store, as applicable).
- Restart Pueblo CRM, then restart your device if needed.
HELP ARTICLES
Read step-by-step guides
Start with focused help articles for common setup and onboarding questions.
FAQ
Common questions
How does iCloud sync work in Pueblo CRM?
Pueblo CRM uses iCloud to keep your data in sync across your Apple devices signed into the same Apple ID.
My data is not appearing on my other device. What should I do?
Check that both devices are signed into the same Apple ID, confirm iCloud Drive is enabled, make sure you have a network connection, wait a moment for sync, then restart the app.
Can I use Pueblo CRM on both Mac and iPhone?
Yes. Pueblo CRM is built for Apple platforms and works across Mac and iPhone, with iCloud keeping everything in sync when you use the same Apple ID.
How do I report a bug or request a feature?
Email support@pueblocrm.com with what you expected, what happened, and steps to reproduce. Feature requests are welcome in the same inbox.
How do I reset the app if something is stuck?
First close and reopen Pueblo CRM. If the issue continues, restart your device and open Pueblo CRM again. If it is still stuck, contact support and include what screen you were on when it happened.
Where can I find release notes or see what changed?
Release notes are shown in TestFlight or the App Store when a new build is available. You can also check the What's New section on this page.
Does Pueblo CRM work offline?
You can keep using Pueblo CRM normally, and iCloud sync catches up when your connection returns.
WHAT'S NEW
Recent changes
Public release notes will be posted here as App Store releases roll out.
TESTFLIGHT
If you are using a beta build
If you are using TestFlight, include "TestFlight" in your email subject.
Please include device model, iOS or macOS version, app version/build, and reproduction steps.
Send reports to support@pueblocrm.com.
PRIVACY
Privacy
Pueblo CRM is designed to respect your privacy.
Review the full policy at /privacy.